AI Solutions
AI should remove work, not add another tool.
Thousands of customer messages, finally understood.
Your customers are telling you exactly what they think in WhatsApp messages, survey comments, reviews and call notes — but reading thousands of mixed-language texts by hand is impossible so the signal never reaches decision-makers. We apply natural language processing tuned for Shona, Ndebele and English code-switching to surface themes, sentiment and emerging problems from your text data, with sample messages behind every finding so you can verify the evidence.
NOT EVERY BUSINESS NEEDS AI. YOU NEED WORK REMOVED.
We start with the work, not the hype. If AI is the wrong answer for your problem, we will tell you — before you spend a cent.
The Problem
Feedback piles up unread across WhatsApp groups, survey open-ends and support chats. You know there's signal in there, but nobody has weeks to read it all — so complaints repeat until they become churn.
Our Solution
We build text analysis pipelines that clean, classify and score your message data, handling code-switching between local languages that trips up generic tools. You get theme dashboards, sentiment trends and alerting on emerging issues — with sample messages behind every finding so you can verify it.
Practical Applications
WORK THAT ACTUALLY
PAYS FOR ITSELF.
01
Text data audit and collection pipeline setup
02
Language detection across Shona, Ndebele and English
03
Theme and topic classification models
04
Sentiment scoring with trend tracking
05
Complaint categorisation and routing rules
06
Interactive dashboards with drill-down to source messages
07
Alerting on emerging issues and spikes
08
Research-ready exports and summary reports
Capabilities
THE WAY OUT
IS MEASURED.
- 01Every piece of customer feedback analysed, not a lucky sample
- 02Recurring complaints spotted before they become churn
- 03Sentiment tracked over time across all channels
- 04Local language nuance captured, not lost in translation
- 05Research reporting time cut from weeks to hours
- 06Product and service fixes prioritised by real frequency
Process
AUDIT FIRST.
AUTOMATE SECOND.
STEP 01
Collect
We gather and anonymise your text sources securely.
STEP 02
Train
We classify themes and calibrate sentiment with your input.
STEP 03
Visualise
We deliver dashboards showing trends, themes and outliers.
STEP 04
Act
We set alerts and review cycles so insight turns into action.
Pricing
CLEAR ROI,
STRAIGHTFORWARD PRICE.
Starter
One dataset, answered properly.
- Analysis of one text dataset up to 10,000 messages
- Theme classification
- Sentiment overview report
- Key findings presentation
- Anonymisation applied
- Recommendations summary
from $1000
per project
Business
Ongoing listening across channels.
- Up to three data sources connected
- Custom theme model trained on your data
- Trend dashboard with drill-down
- Monthly refresh pipeline
- Emerging-issue alerting
- Quarterly insights workshop
- Source-message verification views
from $3000
per project
Enterprise
Voice-of-customer at national scale.
- Unlimited sources within scope
- Real-time or daily processing
- Integration with CRM ticketing
- Custom alert routing to owners
- Multi-language model refinement
- Governance and privacy framework
- Dedicated analyst support retainer
from $7500
per project
Common Questions
QUESTIONS WE EXPECT.
Straight answers to the things people ask before starting ai work — and the things they should ask.
Yes — our pipelines are tuned for mixed-language Zimbabwean text including code-switching mid-sentence, which is where generic international tools fail hardest.
Related Services
AI Solutions
NLP & TEXT ANALYSIS
FOR YOUR BUSINESS?
One discovery conversation is all it takes to find out whether this is the right investment, what it should look like and what it costs. No obligation, no pressure.
How we work
A process with
no surprises.
Discovery Call
A focused conversation to understand the outcome, the context and the constraints — before anything is quoted.
Recommendation & Quote
A flat USD quote, a clear scope and a realistic timeline — in writing, before any work starts.
Design & Build
Senior people do the work. You see progress in shared spaces — never surprise-and-wait.
Launch & Support
We go live together, then stand behind the work with support and ongoing optimisation.