1. General Pricing Policy

All prices quoted by Blacklemur Innovations are in United States Dollars (USD) unless otherwise stated. Prices are indicative and subject to change based on project scope, complexity, timeline and specific client requirements. A formal quote will be provided after an initial discovery conversation.

2. Quote Validity

All quotes are valid for 30 days from the date of issue unless otherwise specified in writing. After this period, pricing may be subject to revision based on changes in scope, resource availability or market conditions.

3. Payment Terms

Unless otherwise agreed in writing, project payments follow the official pricing guide:

  • Projects under $500: 70% deposit to begin, 30% on handover.
  • Projects $500 – $2,500: 50% deposit to begin, 30% at an agreed milestone, 20% on handover.
  • Projects over $2,500: 40% deposit to begin, with staged milestone payments and a final 20% before handover.
  • Monthly services (hosting, maintenance, retainer and management plans): payable in advance each month.

4. Accepted Payment Methods

  • Bank transfer (USD or local currency at prevailing exchange rate)
  • Mobile money (EcoCash, InnBucks, USD mobile)
  • Cash (in-person meetings only)
  • PayPal (for international clients, subject to 4.5% processing fee)

5. Scope Changes & Additional Work

Any work requested beyond the agreed scope of work will be quoted separately and must be approved in writing before proceeding. Scope changes may affect timelines and pricing. We will always communicate the impact of any requested changes before proceeding.

6. Packages & Service Tiers

Packages displayed on our website or in proposals represent starting points. Final pricing is determined after understanding your specific requirements. Package inclusions are as stated at the time of agreement — future updates or additions to package offerings do not retroactively apply to existing agreements.

7. Hosting & Domain Renewals

Web hosting, email hosting and domain registration fees are billed annually unless otherwise agreed. Renewal pricing may differ from initial promotional rates. We will notify you at least 30 days before any renewal is due. Non-renewal may result in service suspension or domain expiry.

8. Deposits & Non-Refundable Fees

Deposits are non-refundable once work has commenced. The deposit secures your project slot in our production schedule and covers initial discovery, planning and resource allocation. If you choose not to proceed after work has begun, the deposit covers work completed to that point.

9. Late Payment

Invoices not paid within 30 days of the due date will incur a late fee of 2% per month on the outstanding balance. Work on active projects may be suspended if payments are more than 14 days overdue. We reserve the right to withhold final deliverables until full payment is received.

10. Currency & Exchange Rates

All pricing is in USD. For local currency payments, the exchange rate used will be the prevailing bank rate on the day of payment, as confirmed by the receiving bank. Any exchange rate differences between quote date and payment date are the client's responsibility.

11. Estimates vs Fixed Pricing

Where a project is quoted at a fixed price, the scope is as defined in the signed proposal or statement of work. Where a project is quoted as an estimate, the final price will be based on actual time and resources consumed, reported transparently through time tracking.

12. Tax

All quoted prices are exclusive of VAT and any applicable taxes. VAT will be added at the prevailing rate where required by law. International clients are responsible for any import duties or taxes applicable in their jurisdiction.

13. Discounts & Promotions

Any promotional pricing or discounts offered are valid for the stated period only and cannot be combined with other offers unless explicitly stated. Promotional rates apply to new engagements only and do not apply to existing contracts or renewals.

14. Discovery Session

Initial discovery calls (up to 30 minutes) are provided free of charge. On larger software, ERP, AI and enterprise projects, a structured Discovery Session is billed at $100–$250 and covers requirements gathering, solution design and a detailed written scope. The fee is credited against the project's first invoice when the client proceeds.

15. Revisions

Revisions are covered within the agreed scope for minor adjustments to approved deliverables. Major or unplanned changes that materially alter the scope are quoted separately and require approval in writing before work proceeds.

16. Client Content & Third-Party Costs

Projects assume the client provides accurate content and materials within agreed timelines; project phases contingent on missing content may incur additional charges. Third-party costs — including domains, hosting renewals, plugins, fonts, stock assets, APIs, SMS/WhatsApp usage, payment gateways, ad spend, software licences, printing and photography/videography — are excluded from published prices unless explicitly stated in the proposal.

17. Disputes

In the event of a pricing dispute, both parties agree to engage in good-faith negotiations to reach a resolution. If a resolution cannot be reached within 30 days, either party may pursue formal dispute resolution as outlined in our Terms of Service.